FAQ
Frequently Asked Questions (FAQ) - PICK N JOY
Orders & Shipping
Q: What are your shipping options and costs?
A: We offer free standard shipping to all UK addresses (3-7 business days). International shipping is available for a flat rate of £23.99 (3-17 business days). Orders over £250 qualify for free international shipping.
Q: How long does delivery take?
A: UK orders typically arrive within 3-7 business days. International orders usually deliver within 3-17 business days, depending on the destination and customs processing.
Q: Do you ship worldwide?
A: Yes, we ship to most countries worldwide. Please contact us if you have questions about delivery to your specific location.
Returns & Refunds
Q: What is your return policy?
A: We offer a 45-day satisfaction guarantee. If you're not completely happy with your purchase, you may return it for a full refund. The item must be unused and in its original packaging.
Q: Are return shipping costs covered?
A: For UK returns, we provide a free return shipping label. International customers are responsible for return shipping costs.
Q: How long do refunds take to process?
A: Once we receive your returned item, refunds are typically processed within 5-7 business days. Please allow additional time for the refund to appear in your account.
Product & Warranty
Q: What warranty do you offer?
A: All our products come with a 1-year manufacturer's warranty covering defects in materials and workmanship.
Q: What does the warranty cover?
A: The warranty covers electrical components, structural integrity, and manufacturing defects. It does not cover damage from accidents, misuse, or unauthorized modifications.
Q: How do I make a warranty claim?
A: Please contact our support team at support@picknjoylimited.shop with your order details and a description of the issue.
Technical Support
Q: What type of bulbs do your lamps use?
A: Our lamps are compatible with various bulb types (LED, CFL, incandescent). Specific recommendations are included with each product's documentation.
Q: Are your products UK safety certified?
A: Yes, all our products meet UK safety standards and carry appropriate certification.
International Customers
Q: Are there additional costs for international orders?
A: International customers may be responsible for customs duties, taxes, or import fees depending on their country's regulations. These are not included in our shipping costs.
Q: What voltage do your products use?
A: Our products are designed for UK voltage (230V). For international use, a voltage converter may be required.
Contact Information
Q: How can I contact customer service?
A: You can reach us at:
Email: support@picknjoylimited.shop
Phone: +44 7361 599276
Address: 8 Droylsden Road, Audenshaw, Manchester, England, M34 5SW
Q: What are your customer service hours?
A: Our team is available Monday-Friday, 9:00 AM - 5:00 PM GMT. We aim to respond to all inquiries within 1 business day.
Additional Questions?
If you have any other questions not covered here, please don't hesitate to contact our friendly customer service team. We're always happy to help!
This FAQ was last updated on September 19, 2025. Information is subject to change. Please visit our website for the most current policies.