Warranty & Maintenance

PICK N JOY Warranty & Maintenance Guide

1. Warranty Coverage
PICK N JOY provides a 1-year limited warranty on all our lamps and lighting products. This warranty covers defects in materials and workmanship under normal residential use, commencing from the original date of purchase.

2. What is Covered

  • Electrical components and circuitry

  • Structural integrity of fixtures

  • Manufacturing defects in materials

  • Functionality of mechanical parts

3. What is Not Covered

  • Damage caused by accident, misuse, or improper installation

  • Normal wear and tear

  • Cosmetic damage not affecting functionality

  • Damage from unauthorized modifications or repairs

  • Use in commercial or non-residential settings

  • Acts of nature or environmental factors

  • Improper voltage conversion (for international use)

4. Warranty Claim Process
To make a warranty claim:

  1. Contact our support team at support@picknjoylimited.shop or +44 7361 599276

  2. Provide your order number and product details

  3. Describe the issue in detail

  4. Provide supporting photos or videos if possible

  5. Our team will assess and provide further instructions

5. Maintenance Guidelines
To ensure optimal performance and longevity:

  • Use a soft, dry cloth for regular cleaning

  • Avoid abrasive cleaners or chemicals

  • Ensure proper voltage compatibility (UK: 230V)

  • Use appropriate bulbs within specified wattage limits

  • Avoid exposure to extreme temperatures or moisture

6. International Customers

  • International warranty claims are subject to assessment

  • Customers are responsible for return shipping costs (£23.99 standard rate)

  • Free return shipping for orders originally over £250

  • All returns must include original proof of purchase

7. Repair Services

  • UK-based repairs typically completed within 14 business days

  • International repair times may vary (3-5 weeks)

  • Loaner units may be provided for extended repair periods

8. Contact Information
PICK N JOY Customer Support
Email: support@picknjoylimited.shop
Phone: +44 7361 599276
Address: 8 Droylsden Road, Audenshaw, Manchester, England, M34 5SW

Service Hours:
Monday-Friday: 9:00 AM - 5:00 PM GMT
Response Time: Within 1 business day

9. Additional Notes

  • This warranty is in addition to your statutory rights

  • UK customers protected by Consumer Rights Act 2015

  • Warranty is non-transferable and applies only to original purchaser

  • Proof of purchase required for all warranty claims

This warranty policy is effective as of September 19, 2025 and may be updated periodically. Please refer to our website for the most current version.